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Terms

Privacy
We ensure that your name, address, credit card details and any other information you give us will be kept securely. Details are processed in accordance with local law and are not sold to third parties.


Our secure server encrypts your personal information, including credit or debit card number, name and address, before it is sent over the Internet.


Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number, expiration date & card verification code (3 digit number on the back of your card) each time you place an order with us.


Your details are scrambled using 128-bit Secure Sockets Layer (SSL) encryption.


When you click the 'Pay with credit or debit card' button to enter our checkout, you enter the secure section of the site.


Product information
All of our product images are taken to ensure the best possible results of true likeness. However we cannot guarantee that your monitor's display will show a true representation of the colours of all of our products.


Payment
All transactions on our website are processed in GBP (£). Exchange rates are an estimate only, based on the latest figures. We use Stripe card processing payment & Paypal payment gateway to secure payment. We at The Personalised Wedding Company do not store any card payment details.


Order Processing Time
The time to design and create items varies due to the time of year. Our current time frame is 3-7 business days. If we can not fulfil the orders with in this time frame we will get in touch via the email provided at checkout.


Delivery
Orders are shipped out daily (Monday - Friday). For UK orders we use Royal Mail First Class Signed which is a 1-2 day service or FedEx next day for a guaranteed service. For all International orders we use Royal Mail tracked and signed which is an estimated 5-10 business day service however please allow up to 30 days for delivery due to customs. We also have a FedEx Priority over night service (1 day) for Europe & USA which can be selected at checkout. Please note we reserve the right to use a different delivery service equal or superior to the service you select at checkout.


Cancellations
Typically we do not take cancellations as all of our items are personalised and made to order. If you get in touch with us as soon as you can at hello@thepersonalisedweddingcompany.co.uk then we can see if your order has started the design process. If we haven't started then we will of course cancel your order and issue you with a full refund. However if the process has started then we will not be able to cancel the order.


Refunds
If upon receiving your order you are unhappy with any part of the goods please contact us within 10 days. We accept returns on item(s) that are damaged, misspelt (different from what has been submitted) or defective. Please keep the original packaging just incase you need to return these to us. If in the unlikely event that an item arrives damaged please notify us as soon as possible. In most cases we will be able to send out a replacement sent out the next day, however in some rare cases it may not be possible to supply an exact replacement, in which case a refund or exchange will be offered. Personalised Items can not be returned for a full refund or exchange unless the item is damaged, defective or an error has accord on our end.
Resending returned items
If delivery of your order has been attempted unsuccessfully the package should be held at a local post office or collection centre. If the package is not collected within a set time stated on the calling card the package/s will  either be returned to us or disposed of. We are happy to resend packages which have been returned to us, however we ask the customer to pay the additional postage incurred in resending the package and we can not be held responsible for the item being returned to us.


Security and Privacy
We ensure that your name, address, credit card details and any other information you give us will be kept securely. Our secure server encrypts your personal information, including credit or debit card number, name and address, before it is sent over the Internet. Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number, expiration date & card verification code (3 digit number on the back of your card) each time you place an order with us. Your details are scrambled using 128-bit Secure Sockets Layer (SSL) encryption. When you click the 'Pay with credit or debit card' button to enter our checkout, you enter the secure section of the site.


Mailing list
If you sign up to our mailing list we will email you from time to time when new products are about to be released. We will also send you emails when we are running competitions or if we are having a sale. Should you wish to be removed from the mailing list at any time please email us directly at subscribe@thepersonalisedweddingcompany.co.uk. Our database only stores your email address and do not store any personal details. We will never disclose your email address to any other individual or company.


Copyright
All designs and images that are shown on thepersonalisedweddingcompany.co.uk are copyright and belong solely to The Personalised Wedding Company. Images must not be reproduced without verbal or written permission from us.


The Company Details
The Personalised Wedding Company trading from 22 Bridge Street, Hatherleigh, Okehampton, Devon, EX20 3HY.